SHIPPING & DELIVERY POLICY

Voyage Connect LLP

Effective Date: 27th Jan, 2026

Last Updated: 27th Jan, 2026

This Cancellation & Refund Policy governs all bookings made through Voyage Connect LLP (“Voyage Connect”, “we”, “us”, “our”) via our website https://voyageconnect.in , mobile platforms, payment gateways, or offline channels.

By making a booking, you agree to this Policy in addition to our Terms & Conditions.

1. APPLICABILITY

This policy applies to:

• Domestic and international customers
• Flight bookings (domestic & international)
• Hotel bookings
• Farm stay / homestay bookings
• All payments made online or offline

2. MODE OF DELIVERY

All services offered by Voyage Connect are digitally delivered.

Delivery may include:

• E-tickets for flights
• Hotel or farm stay booking vouchers
• Booking confirmations
• Invoices or payment receipts

Delivery channels include:

• Registered email address
• SMS or WhatsApp notifications
• User dashboard (if applicable)

3. DELIVERY TIMELINES

3.1 Flights

• Flight e-tickets are usually delivered immediately or within a few minutes after successful payment and ticket issuance.
• In rare cases (manual verification, airline system delay), delivery may take up to 24 hours .

3.2 Hotels & Farm Stays

• Booking vouchers are generally delivered within 24 hours of successful payment.
• Some properties may require additional confirmation, which can slightly delay delivery.

4. DELIVERY RESPONSIBILITY

• Customers are responsible for providing a valid and active email address and mobile number .
• Voyage Connect is not responsible for non-delivery due to:
  • Incorrect contact details
  • Email inbox restrictions or spam filtering
  • Network or telecom issues beyond our control

5. FAILED OR DELAYED DELIVERY

If you do not receive your booking confirmation within the stated timelines:

• Please contact us at support@voyageconnect.in
• Provide booking reference number and registered contact details

We will re-send confirmations after verification.

6. CHANGES AFTER DELIVERY

• Any changes, cancellations, or amendments after delivery are governed by:
  • Airline rules
  • Hotel or farm stay cancellation policies
• Delivery of revised tickets or vouchers will follow the same digital process.

7. INTERNATIONAL DELIVERIES

• For international customers, all confirmations are delivered digitally via email or messaging platforms.
• No physical delivery is involved across borders.

8. NO PHYSICAL SHIPPING

Voyage Connect LLP does not:

• Courier documents
• Ship tickets
• Deliver physical products

9. SERVICE INTERRUPTIONS

Voyage Connect shall not be held liable for delivery delays caused by:

• Airline or hotel system outages
• Payment gateway delays
• Force majeure events
• Airline strikes
• Technical or internet disruptions

10. POLICY UPDATES

Voyage Connect LLP reserves the right to modify this Shipping & Delivery Policy at any time. Updates will be published on the website with a revised effective date.

13. CONTACT INFORMATION

For delivery-related queries:

Email: support@voyageconnect.in
Website: https://voyageconnect.in
Location: Hyderabad, Telangana, India